At Infixcel, we are committed to delivering high-quality digital, creative, development, marketing, and printing solutions tailored to meet the unique needs of every customer. Since many of our services involve customized designs, development work, production, and third-party resources, refund and cancellation eligibility may vary depending on the nature of the service and the stage at which cancellation is requested.
We encourage our customers to clearly communicate their requirements and review all project details before confirming an order. Once work, production, development, advertising, or customization has started, certain costs may already have been incurred and may therefore be non-refundable.
Our Refund & Cancellation Policy is designed to maintain transparency and ensure a fair process for both our customers and our team. Each cancellation or refund request will be reviewed individually based on the service provided, work completed, resources utilized, and applicable third-party charges.
Customers may request cancellation of a service or project by contacting the Infixcel team as soon as possible.Cancellation requests made before work has started may be considered for a refund, subject to applicable administrative or processing charges.Once work has started, cancellation may not qualify for a full refund because resources, time, materials, and services may already have been utilized.
Website design and development projects involve customized planning, design, development, and implementation.
If a project is cancelled after development or design work has started, the refund amount, if any, will depend on the work completed and expenses incurred.
Advance payments for completed work, purchased resources, domain registration, hosting, third-party services, or other non-refundable expenses may not be refundable.
For customized logos, banners, brochures, posters, social media designs, and other graphic design work, refunds may not be available once the design work has commenced.If the customer cancels before work begins, the request may be reviewed based on the circumstances.
SEO and digital marketing involve ongoing work, planning, content creation, campaign management, optimization, and other resources.Payments for services that have already been provided or campaigns that have already been initiated are generally non-refundable.
SEO results may vary depending on search engine algorithms, competition, industry, keywords, and other external factors. Therefore, payment cannot be refunded solely because a particular ranking, traffic level, or business result was not achieved.
Domain registration, hosting, licenses, subscriptions, and other third-party services may be non-refundable once purchased or activated.Refunds for such services will be subject to the applicable terms of the respective service provider.
Printing orders are generally customized according to the customer's specifications. Once printing or production has started, cancellation requests may not be eligible for a refund.
Customers are responsible for checking and approving the final design, text, images, colors, sizes, and other details before production.Infixcel will not be responsible for errors that were approved by the customer before printing.
Mobile application projects are customized according to the agreed requirements and specifications.If a project is cancelled after development has started, any refund will depend on the work completed, resources used, and expenses incurred.Third-party charges, development costs, licenses, and other completed services may not be refundable.
Customized video production, editing, voice-over recording, and related services may not be refundable once production or recording has started.
Any third-party production, voice artist, studio, licensing, or other costs already incurred may be deducted from any applicable refund.
Orders for customized LED scrolling display boards may be cancelled only before production or procurement begins.Once manufacturing, customization, procurement, or installation has started, cancellation may not qualify for a refund.
If a refund is approved, it will generally be processed through the original payment method or another mutually agreed method.The processing time may vary depending on the payment provider or financial institution.
Project timelines may be affected if the customer delays providing required content, approvals, feedback, images, documents, or other information.Such delays may not be considered grounds for a refund.
Requests for major changes or additional features after approval may result in additional charges and may require an updated project timeline.
If a printed product is delivered with a manufacturing or printing defect caused by Infixcel, the issue should be reported within [X days] of delivery along with appropriate photographs or evidence.
After reviewing the issue, Infixcel may offer a replacement, correction, or other suitable resolution where applicable.
If you have questions regarding our Refund & Cancellation Policy, please contact the Infixcel team through the contact details provided on our website.
Infixcel reserves the right to update or modify this policy when necessary. Any updated policy will be published on our website.
By placing an order or using Infixcel's services, the customer acknowledges that they have read, understood, and agreed to the applicable terms and policies.
Infixcel may update these policies from time to time to reflect changes in our services, business practices, or applicable requirements. Customers are encouraged to review the latest version published on our website.
To request a cancellation or refund, customers should contact Infixcel with:
Each request will be reviewed individually according to the nature of the service and the stage of the project.
Infixcel reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be published on this page.
If you have questions regarding our Refund & Cancellation Policy, please contact the Infixcel team through the contact details provided on our website.